FAQS

What are your LED signs made of?

Ledlabcave uses high-quality acrylic sheets that are lighter and more durable than glass. We make use of the latest laser technology to engrave onto the sheet. This gives it a 3D effect that mimics the look of a neon sign without the use of harmful chemicals.

Do you make battery operated signs?

We are currently not making battery operated LED signs. However, you may hang your sign in your vehicle by using an AC to DC car cigarette lighter socket adapter. There are also other available devices in hardware and electronics stores that will allow you to plug a device to a battery source. We do NOT suggest modifying the electronic parts of our sign.

Are there any other additional fees?

The amount calculated upon checkout is final, which is done before any payment information is given. We do NOT have additional fees or hidden charges in our website. However, please note that we do not cover the local customs and import fees of your country.

Where are my products being shipped from?

We have locations in the USA, Europe and Asia (Hong Kong, China and Philippines). We will ship from where the item will be in stock during the time of your order. It is our goal to have your package delivered to you as soon as possible so we always choose the location that will ship the fastest to you. Keep in mind that not all locations carry all products.

Why isn't my Tracking Number Working?

The status "shipped" means that your order has been handed over from our warehouse/manufacturing site to the courier. From then on, they will be the ones to finish the business of delivering it to you. Although the item has been handed over, sometimes there is a delay before the tracking ID starts working. Don't be alarmed as this is common. Kindly allot 3-15 business days for the ID to work and recheck after that.

Can I request for a change in my order if I accidentally ordered the wrong color?

If you were in such a rush in placing an order that you accidentally picked the wrong color, don't fret! We understand your excitement over our products. You can use our contact form to request for a swap. To make it easier for us to implement the change, kindly indicate your order number or the e-mail address that you used. If you notice this problem more than 24 hours later it may be too late to change or cancel.

I received my item damaged. What do I do?

We pack and ship each item with great care but there are sometimes damages due to mishandling on the courier's part. No need to worry because all you need to do is send a photo of the damaged item to us along with the original packaging. We will send you the replacement for FREE!

However, please note that we will only accept requests for replacement up to 14 days from the date of delivery.