Ledlabcave works hard to ensure that all our products are made to high-quality standards & shipped on time and accurately.
First of all, if you would like to modify your order or claim about product's quality for any reasons and request return/ replacement, please contact Ledlabcave support at email@example.com and following our guide.
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change), so we can't support if you want to return item because of color/ size or and modification after that date. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.
We can still correct/modify your shipping address before we finish making the product and ship it out (this process takes an average of 3-5 days).
To be eligible for a refund/replacement, please make sure that:
Firstly, customers have 30 days from the day they received their item to request a replacement or refund. Shipping and handling fees are not refundable in any cases.
Secondly, each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or return for any of the following reasons:
Lastly, since your order is custom made just for you, we are not responsible for returns or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.
We guarantee to issue you a free replacement or return in the following situations:
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the product or the damaged area of the item.
Check our size chart carefully because if your ordered size doesn't fit you, we can't take responsibility.
We offer exchange smaller or bigger size than the original one of your item(s). In this case, you will only have to pay shipping fee and handling fee, we will notice you about this total fee.
If you are not satisfied with your purchase, please contact Ledlabcave support at firstname.lastname@example.org, we’ll make it right.
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
After contacting our supports and receive our response, please do exactly following instructions:
Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.